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Sprint Has Horrendous Customer Service, Sky Still Blue

Posted on Wednesday, Jul 11, 2007 by Dieter Bohn
 
Filed Under: Editorials; Tags: sprint, t-mobile

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I used to be a Sprint customer and a relatively happy one -- if only because their data plans are on the order of $25/month cheaper than what I'm paying now. But I needs me my GSM and SIM swapping. Apparently I'm lucky to have left, as the tech blogging world is all aflutter recently over Sprint and their evils. Check out the related stories:

It all adds up to a gigantic headache for Sprint and power-users on Sprint's network who suddenly feel much less secure about it than they once did. I'd like to say I could whole-heartedly recommend another carrier for those wishing to get away from such malfeasance, but I just plain can't. T-Mobile usually gets credit as the least-evil of the bunch because of their decent customer service. But T-Mobile... where the heck is your 3G? I digress.

Is anybody happy with their carrier or their carrier options these days?

 
 

Comments

No, I can't say I'm particularly happy with my carrier (AT&T), mostly because when I conscientiously report signal issues or apparent dead spots where none should be expected, they blame it immediately on whatever device I might have and don't seem to give a second thought to the idea that it might just be their network. That they seem to be completely oblivious and care not even one iota about problem reports affects my perception of them immensely. You can have the greatest network in the world, but if you treat your customers like crap it's not worth anything.

Sadly, I also cannot say I've ever heard of a white knight of cell providers. They all suck in one way or another... but some more than others. With such consolidation as we've seen, it's no wonder. Reduced competition reduces the perceived need to value one's customers. And it shows... oh my how it shows.

http://www.billsden.org
Submitted by Bill Taroli (Imported Comment) (not verified) on Wed, 07/11/2007 - 21:53.
You have the story a little wrong. Sprint is not canceling soldiers accounts, and has specifically stated that if a soldier is notified of termination it is because Sprint is unaware of theri military status and they need only call care to varify.

I agree with the move because if I have to call in and wait for 15 minute becasue some jackass is calling 40-50 times per month to try to get something for nothing....get rid of him, he is ruining my experience.

Submitted by Joe (Imported Comment) (not verified) on Thu, 07/12/2007 - 07:31.

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