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That's a bit of a shocker - T-Mo has been king-of-the-customer-service hill for a long time now, but a recent JD Power study shows they've been bested by Verizon. The other piece of news is less surprising - satisfaction with carrier customer service is down all around and has been trending steadily down for years now.
As a part of this Smartphone Round Robin I've been making weekly calls to AT&T to change up my plan to reflect my phone - since both the iPhone and the Blackberry have their own special data plans and services to deal with. I don't know if AT&T has been putting something in their water coolers lately, but the support I've been getting has been absolutely stupendous. Hold times: short; representatives: friendly and smart; phone system navigation: still crap, but really - whose isn't these days?
My biggest complaint with most carriers these days is their data packages are byzantine and surreal. T-Zones, BIS, iPhone data, MEdia Net, Dial-up packages: I doubt even Kafka could have come up with these varied, conflicting, and mysteriously priced plans.
How 'bout y'all: happy with your provider? Are you thinking the grass is greener on the other side? If it's Verizon on the other side, apparently it just might be.
Verizon Wireless ranks highest in customer satisfaction among major wireless carrier-owned retail stores, performing particularly well in store facility, store display and price/promotion. T-Mobile closely follows Verizon Wireless in the rankings.
Read: JD Power Press Release. Thanks to VerdeSam for the hill picture
I have been with both Verizon and Sprint and I can't jump ship back to Verizon unless it became a coverage issue but Sprint is good in my area. I saaaaave waaaay toooo much money with Sprint. Just becasuse I can afford it doesn't mean I want to waiste it...I love getting the bang for my buck. Sprint's 3G data is the best price on the block. Other carriers are to expensive for reletively lacking networks in data compared to CDMA on Sprint and Verizon. When Sprint and Google blow the doors of the competitors with their 4G network hopefully managing to keep the cost as nearly sweet I will be going on my 6th year with Sprint. Sprint CS isn't the best but I know how to handle my business when I have issues and know what avenues to take and I have ironed out my plan and how I manage it with Sprint making sure I know more than the CS drone on the phone and the proper channels to whom can help me and every since I have had literally no CS issues in the past 3 years and my bill is always the same every month with the exception of change. All in all they all have their problems, its just how you approach it and deal with it. I don't think it can honestly be measured from person to person when it varies so much.