Reading between the lines: No capacitive touch because it costs too much?

Posted on Thursday, Mar 19, 2009 by Phil Nickinson
 

Microsoft CEO Steve Ballmer at Mobile World Congress

Microsoft CEO Steve Ballmer just had a chat with BusinessWeek, and All Things Digital's Peter Kafka was a fly on the wall for the event. He paraphrased the chat, which we'll boil down even further here.

On smartphones: Expects the market to grow to 70 or 80 percent the next few years. "So what will people want? Good experience built in, without downloading stuff. [Eds note: You're allowed to chuckle here] You want good price range." Sweet spot is $150 to $200, but they want to "make Windows phones up and down the price scale."

On "touch" and the iPhone: "Windows Mobile 6.5 has touch on it. The way Apple does touch drives cost. The way they do it on the iPhone is not an inexpensive component. We’ll do it in a way that you can afford to do it on most phones."

[That could very well be the best reason why we haven't seen capacitive-touch Windows phones yet. It just costs too darn much. And by "best" we mean huh?]

On the upcoming retail stores: "It is a challenge today for our partners, who do the most innovative designs, to get them to market. Because it’s too high risk for the Best Buys of the world. So we need an outlet to champion that innovation. Showcase devices that are hard to get stocked in traditional electronics retailer."

Hit up the full Q&A for more on Microsoft and cloud services, whether the Ballmer family indulges in any Apple gadgets, and what life's like without Bill Gates at work every day.

 
 

Comments

it costs too much for capacitive? Total BS answer. the iphone still sells at cheaper than most WM phones! The Diamond and Touch Pro both on contract list higher, even the old crappy Mogul and Touch did too. So do Treos. Give me a break, cost, thats a lame excuse for we havent gotten it right yet and cant figure it out.

all that rant for a "feature" that doesn't deliver much besides hype?

If a capacitive screen means so much buy a phone that comes with one. Problem solved.

thats not the point, its the ridiculousness coming out of MS's mouth as usual because they cant manage to innovate anymore what so ever.

The real point is people continuously clamouring for features just for the sake of it. No one was screaming for capacitive screens before the iphone now all of a sudden every phone has to have one? What about those markets that use handwriting recognition, should they just go take a jump because people are so weak-minded that they want to follow the trend?

Whether the reasons Balmer gave were BS or not doesnt change the fact that there are tradeoffs with each technology and just moving blindly to another technology because other are doing so doesnt make sense.

Its especially telling when the announcement of WM 6.5 supporting widgets, arguably more important to the usability of WM, which should enable easier programming and probably richer functionality of apps for WM has been almost completely ignored but Balmers statement on capacitive screen is provoking such ire.

again, thats not the point. This doesnt mean ALL WM devices have to be capacitive. One HTC model X could be capacitive while a say Samsung model Y is resistive. But this sweeping generalization "its too expensive" is 100% bogus excuses not to use it AT ALL.

Ballmer is stating across the board its too expensive and deciding what we want as customers for us. All of the "hot sellers" right now have capacitive screns- G1, Storm, iphone, Palm Pre WHILE being more affordable than current WM models overall. Would Ballmer like to edit his statement now?

There is obviously this capacitive trend for a reason, because it makes a MUCH better touchscreen experience for the user. And since MS is so vehement about improving the user experience in the consumer market they might want to rethink this stance.

I agree with Kimsu. I think the manufacturer should have the final say in what components to include on its smartphones. let the makers determine whats too expensive for their consumers.

This is in spite of the obvious demonstration that capacitive screens can be sold in high volume to consumers.

on volume in wall garden and high end plan requirements that hide the real cost to the customer.

Did you stop to think that the iPhone is more heavily subsidized by the carriers because
(a) they use it to lure customers over
(b) they recover the cost through data contracts that generally cost more than the contracts for WM phones?

It is up to the manufacturer which screen they want to use, it's up to MS whether they will support capacitive. MS has a vested interest in the cost of the final product too and they don't think capacitive is good trade off. The manufacturer can decide otherwise and choose a different OS possibly forcing MS's hand if enough of them jump ship.

Balmer is full of sh_t...as is bytemybits for trying to make excuses for Microsoft. Sorry but bytemybits's comment was just pathetic, the G1, Storm and iPhone all have plans that are with a few bucks of highend subsidized Windows Mobile phones and yet don't cost and arm and leg.

Honestly bytemy? iphone data is the SAME $30 on ATT as WM, Blackberry, Palm OS, or any smartphone. And yet the iphone is STILL cheaper on contract with this "more expensive capacitive."

Furthermore, lets tack the G1 and Storm onto this argument as mentioned. Obviously not too expensive for them either, only MS. Same with the Palm Pre itll be capacitive. So RIM can do it, Palm can do it, Apple can do it, and Google can do it. notice a trend? all the "hot" sellers are capacitive and still VERY affordable- cheaper than most WM touchscreen phones.

Thats the worst logic ive ever heard. Lets stop making excuses for MS's poor decisions and Ballmer's ignorant comments. Ms just cant innovate anymore, lets face it and theyd rather make excuses- capacitive too expensive, 6.5 this and that, 7 has to wait this and that, all I hear are excuses from MS while other companies are out there innovating and producing.

That's a fair argument. I'm only aware of the data plans that Roger's would have forced me into if I wanted an iPhone for $200 or the plethora of options they gave me (including discounts on data plans) when I chose the TD for $200 instead. YMMV. But yes the G1 and the Storm did it too and the Pre will reportedly have it - but we don't know how much Google, RIM, and Palm are paying to make their platforms price point agreeable. We're comparing companies that make and have control over the hardware and software to MS who only controls the software. MS is making decisions that they think will serve them best. I'm not saying they are right, I'm saying they probably have reasons for doing so.

I really wish MS would get someone else to represent their interests b/c everytime Balmer opens his mouth he makes a mockery of everything. He is an embarrassment and he needs to just go away. NOW.

of all the stupid !@@$#& reasons i've ever heard...might as just well & say the truth, we're lazy & complacent & refuse to innovate.

Microslothâ„¢

I've still yet to understand why anyone wants a captive touch screen. The screen on my touch pro responds perfectly to finger or stylus input. I see nothing the other screens do that would make me want to change. So why get all pissy because MS doesn't want to support them?

trust me go use a G1 or an iphone in the store and youll see why. Typing on screen is 100x better because it relies on skin contact not pressure where you can press too lightly or too hard, its much more accurate.

Also MS is supposedly going away from stylus use so that shouldnt be a factor. WM doesnt need a stylus if they fix some obvious areas. HTC has done a great job making it so you dont need a stylus.

Oh so Microsoft avoiding implementing capacitive touchscreens with Windows Mobile for financial reasons while we're in a recession is suddendly a bad thing right? Ballmer is an idiot and he sure doesn't know what he's talking about right? I mean, it's not like Microsoft has suffered a bit in this current state of things. It's not like they've had to lay off employees or anything. This guy is just a stupid idiot that has never made the company billions of dollars. No wonder his net worth is so low.

Just wow dude. No layoffs from Microsoft, really?

http://www.engadget.com/2009/01/22/microsoft-cutting-5-000-jobs-sadface-...

And if you really believe that "for financial reason" argument then I have a bridge I want to sell you.

@ Snowman
Have you ever heard of sarcasm?

If that was sarcasm, then you need to go back to english class...ASAP.

I think you hit it exactly. All this whining against a company that sold 50 million WM and will sell 20 million this year because of the simple reason f it power and support. The handful of epxerts commenter here think they know better than Ballmer. We will see.

IM OUTRAGED!!!!!!

I AM SO OUTRAGED I CANT STAND IT!

LOOK AT MY OUTRAGE! JUST #$#@%@# LOOK AT IT!!!!!!

What am I outraged over??? HUH?!?!?!?!!?

Capacitive touch screens!!!! I dont know why, but I'm just outraged!!!!

idk if youre mocking, but if your are, this isnt about merely capacitive. its about good old sloth MS moving at snail speed and giving every excuse in the book why they arent innovating and being competitive with the times with their OS.

I mean HONESTLY, from 6.5 back, what has MAJORLY changed since WM2003 5-6 years ago? Ive had prob 20-25 differnet devices since then across all the OSs since and even a beta 6.5 and nothing major has changed. Some icons and some very minor things, but definitely not keeping up with the times with these new great OSs being pumped out like Android, iphone, and WebOS.

This is just another example of that BS corporate mentality they have something that can be greatly improved, but its "oh its not our fault its because of x,y,z" which all end up making no logical sense anyways. its always the blame game instead of merely getting off their butts and making progress and being innovative instead of sitting back watching everyone do it and then copy portions

throwing around terms like sloth is silly and meaningless.

You have had those 20-25 devices in WM for a reason. because they offered the makers a way to be innovative and powerful. You are giving the argument why MS has been successful, change for change sake may be good for engadget headlines that come and go, but it doesn't get business done.

lol - i was gunna get an iphone with O2 and the cheapest plan was like 30 pounds and it had like 100 mins and like 100 texts! - awful!

I have a Diamond w/ custom rom, hacks, & tweaks. It's as sensitive as can be for a resistive. The problem is more about the interface that is WM. You'll are always bound to run into small icons and menus. A capacitive screen isn't going to make navigating through this mess any easier. But regardless of that, resistive screens are no match for typing on a software keyboard paired with multi-touch.

kindly remember that MS doesn't make phones, they make the OS, so how does expense of capacitive screens affect anything, & its not just what he's said about capacitive screens that people are upset about.

For the last couple months everytime Ballmer opens his mouth, he is trying to make some comparison btw Wm & the iphone, if WM and its devices as it stands are so superior to the iphone and the other smartphone offerings out there, why does HE keep comparing them to WM?

Nobody is saying the iphone is perfect, but what apple did was change how we interacted with out devices, and i see nothing wrong with that. WM is feature rich, but how we interact with the devices is old and archaic and not necessarily the most efficient way to get things done. Then there is the GUI, is it some unwritten rule that it has to be butt ugly? I applaud HTC for all they've been trying to do w/ the devices, when TouchFlo first came out i wasn't really impressed, but HTC has continued to try to make the devices more accessible to the user & i thank them for that.

And back to the arguement of cost, as another user previously mentioned, noone's asking to make all WM devices capacitive screen, we already pay the ridiculous prices they ask for the devices, if we want the features it has to offer, users will buy them anyway, we're just asking for choice and innovation and everytime he opens his mouth all i'm hearing are EXCUSES.

Maybe you think Ballmer is talking about iPhones because you follow that. He seems to mention iPhone less than Palm does.

I don't get your applause of HTC since Ballmer is obviously saying what HTC thinks when they say the capacitance screens are too expensive, as HTC makes 80% of WM devices, and it they thought it was worth it WM would put it in.

There are 50 things I would rather have on a smartphone over a capacitance screen. the best, brightest highest resolution screens are already on WM because it offers efficiencies.

Honestly, I hate CAPACTIVE TOUCHSCREENS!! I have an Ipod Touch and its great but I love using my Stylus for handwritting things and little fast sketches and what not. Obviously a capactive touchscreen wont allow you to do this, maybe your finger but its to fat compared to the tiny stylus point. Some HTC guy even said this about a year ago and I agreee with him. The Touch HD screen is awsome and almost feels as good as a capactive and it allows u to use a stylus.

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